Refund & Cancellation Policy

Effective date: 4 September 2026

This policy applies to purchases through Aabha Herbal Bazaar. Products are supplied by independent marketplace sellers; Aabha Herbal Bazaar coordinates customer support and verifies eligibility with the seller.

Order cancellation

You may request cancellation before dispatch. Once dispatched, cancellation may not be possible. Email us promptly with your order number and registered contact details.

Damaged, defective or incorrect products

Contact us within 7 calendar days of delivery if a product is damaged, defective, expired at delivery, or different from what was ordered. Include the order number and clear photographs or video of the product, packaging, batch information and shipping label.

Products generally not returnable

For health, hygiene and safety reasons, opened, used, altered or partially consumed oils, powders, supplements, foods, cosmetics and personal-care products are generally not returnable unless delivered damaged, defective, expired or incorrect.

Returns may also be refused for damage after delivery, normal variation in natural products, change of mind, incorrect use, failure to follow storage instructions, or missing original packaging.

Return review

If approved, we or the seller will provide return instructions. Do not send a product without approval. The item must normally include original packaging, labels, accessories and invoice and may be inspected.

Refund processing

Approved refunds are initiated to the original payment method. After initiation, the amount normally appears within 5–7 business days, although a bank or payment provider may require more time. Shipping charges are refundable only when required by law or when the complete order was damaged, defective, incorrect or not delivered.

Failed or duplicate payments

If payment is debited without order confirmation, allow time for an automatic bank reversal. If it is not reversed, contact us with the payment reference. Verified duplicate payments will be refunded.

Non-delivery

If an order is not delivered, contact us for investigation with the seller and logistics provider. An eligible replacement or refund will be arranged after verification.

Contact

Email sriandsubby@gmail.com with your order number for cancellation, return or refund requests.